 Good to Great: Why Some Companies Make the Leap... and Others Don't Author: Jim Collins Manufacturer: Collins Business ListPrice: $29.99 Offer: $18.87 Similar Products (5+)
|
 Predictably Irrational: The Hidden Forces That Shape Our Decisions Author: Dan Ariely Manufacturer: HarperCollins ListPrice: $25.95 Offer: $17.13 Similar Products (5+)
|
 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know Author: Jeffrey Gitomer Manufacturer: Bard Press ListPrice: $30.00 Offer: $19.80 Similar Products (5+)
|
 The Ultimate Question: Driving Good Profits and True Growth Author: Fred Reichheld Manufacturer: Harvard Business School Press ListPrice: $29.95 Offer: $19.77 Similar Products (5+)
|
 Selling to Big Companies Author: Jill Konrath Manufacturer: Kaplan Business ListPrice: $15.95 Offer: $10.85 Similar Products (5+)
|
 Marketing Metrics: 50+ Metrics Every Executive Should Master Author: Paul W. Farris Manufacturer: Wharton School Publishing ListPrice: $39.99 Offer: $26.39 Similar Products (5+)
|
 Super Crunchers: Why Thinking-by-Numbers Is the New Way to Be Smart Author: Ian Ayres Manufacturer: Bantam ListPrice: $25.00 Offer: $16.50 Similar Products (5+)
|
 Beyond Bullet Points: Using Microsoft PowerPoint to Create Presentations That Inform, Motivate, and Inspire (Bpg-Other) Author: Cliff Atkinson Manufacturer: Microsoft Press ListPrice: $24.99 Offer: $16.49 Similar Products (5+)
|
 Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research (Market Research in Practice) Author: Ian Brace Manufacturer: Kogan Page ListPrice: $39.95 Offer: $26.37 Similar Products (5+)
|
 Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers Author: Bernd H. Schmitt Manufacturer: Wiley ListPrice: $34.95 Offer: $23.26 Similar Products (5+)
|
 The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) Author: Jill Dyché Manufacturer: Addison-Wesley Professional ListPrice: $59.99 Offer: $37.79 Similar Products (5+)
|
 Chief Customer Officer : Getting Past Lip Service to Passionate Action Author: Jeanne Bliss Manufacturer: Jossey-Bass ListPrice: $27.95 Offer: $18.45 Similar Products (5+)
|
 Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs Author: Terry G. Vavra Manufacturer: ASQ Quality Press ListPrice: $47.25 Offer: $47.25 Similar Products (5+)
|
 Customer Surveying: A Guidebook for Service Managers Author: Frederick C. Van Bennekom Manufacturer: Customer Service Press ListPrice: $44.95 Offer: $44.95 Similar Products (5+)
|
 Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition Author: Bob E. Hayes Manufacturer: ASQ Quality Press ListPrice: $44.10 Similar Products (5+)
|
 Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) Author: Jay R. Galbraith Manufacturer: Jossey-Bass ListPrice: $42.00 Offer: $33.60 Similar Products (5+)
|
 Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research with CDROM (Market Research in Practice Series) Author: Ian Brace Manufacturer: Kogan Page ListPrice: $39.95 Offer: $33.96 Similar Products (5+)
|
 Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System Author: Michael D. Johnson Manufacturer: Jossey-Bass ListPrice: $36.95 Offer: $24.50 Similar Products (5+)
|
 Managing the Customer Experience: A Measurement-Based Approach Author: Morris Wilburn Manufacturer: ASQ Quality Press ListPrice: $47.25 Offer: $36.86 Similar Products (5+)
|
 The Handbook of Marketing Research: Uses, Misuses, and Future Advances Manufacturer: Sage Publications, Inc ListPrice: $130.00 Offer: $104.00 Similar Products (5+)
|
 Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) Author: Valarie A. Zeithaml and A. Parasuraman Manufacturer: Marketing Science Institute ListPrice: $25.00 Offer: $25.00 Similar Products (5+)
|
 Analysis of Customer Satisfaction Data Author: Derek R. Allen Manufacturer: Amer Society for Quality ListPrice: $63.00 Offer: $63.00 Similar Products (5+)
|
 Linking Customer and Employee Satisfaction to the Bottom Line Author: Derek R. Allen Manufacturer: ASQ Quality Press ListPrice: $60.00 Offer: $60.00 Similar Products (5+)
|
 Customer Satisfaction: Tools, Techniques and Formulas for Success Author: Craig Cochran Manufacturer: Paton Pr ListPrice: $26.95 Offer: $26.95 Similar Products (5+)
|
 Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) Author: Paul Szwarc Manufacturer: Kogan Page ListPrice: $39.95 Offer: $29.16 Similar Products (5+)
|
 Listening to the Voice of the Customer (Ichor Business Books) Author: Jon Anton Manufacturer: The Customer Service Group ListPrice: $39.95 Similar Products (3)
|
 Handbook of Customer Satisfaction And Loyalty Measurement Author: Nigel Hill Manufacturer: Gower Technical Press ListPrice: $144.95 Offer: $144.95 Similar Products (5+)
|