PS2   PS3   Playstation    .
 SEARCH AMAZON:

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs : Terry G. Vavra

 


    
 



Customers also bought these Products:


Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
ListPrice: $30.00
Offer: $19.80
Similar Products (5+)
The Ultimate Question: Driving Good Profits and True Growth
The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $29.95
Offer: $19.77
Similar Products (5+)
The Big Book of Customer Service Training Games (Big Book Series)
The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
Manufacturer: McGraw-Hill
ListPrice: $24.95
Offer: $16.47
Similar Products (5+)
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Author: Bernd H. Schmitt
Manufacturer: Wiley
ListPrice: $34.95
Offer: $23.26
Similar Products (5+)
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $17.95
Offer: $12.21
Similar Products (5+)
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
Manufacturer: Portfolio Hardcover
ListPrice: $25.95
Offer: $25.95
Similar Products (5+)
Customer Loyalty: How to Earn It, How to Keep It
Customer Loyalty: How to Earn It, How to Keep It
Author: Jill Griffin
Manufacturer: Jossey-Bass
ListPrice: $22.95
Offer: $15.61
Similar Products (5+)
Customer Surveying: A Guidebook for Service Managers
Customer Surveying: A Guidebook for Service Managers
Author: Frederick C. Van Bennekom
Manufacturer: Customer Service Press
ListPrice: $44.95
Offer: $44.95
Similar Products (5+)
Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
Author: Bob E. Hayes
Manufacturer: ASQ Quality Press
ListPrice: $44.10
Similar Products (5+)
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
Author: Terry G. Vavra
Manufacturer: ASQ Quality Press
ListPrice: $52.50
Offer: $52.50
Similar Products (5+)
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
ListPrice: $36.95
Offer: $24.50
Similar Products (5+)
Guide to Customer Surveys
Guide to Customer Surveys
Author: Trevor M. Spunt
Manufacturer: Customer Service Group
ListPrice: $59.95
Offer: $59.95
Similar Products (3)
Voices into Choices: Acting on the Voice of the Customer
Voices into Choices: Acting on the Voice of the Customer
Author: Christina H. Brodie
Manufacturer: Joiner Assoc
ListPrice: $49.95
Offer: $48.95
Similar Products (5+)
Analysis of Customer Satisfaction Data
Analysis of Customer Satisfaction Data
Author: Derek R. Allen
Manufacturer: Amer Society for Quality
ListPrice: $63.00
Offer: $63.00
Similar Products (5+)
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
ListPrice: $25.95
Similar Products (5+)
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Author: Derek R. Allen
Manufacturer: ASQ Quality Press
ListPrice: $63.00
Offer: $49.39
Similar Products (5+)
Linking Customer and Employee Satisfaction to the Bottom Line
Linking Customer and Employee Satisfaction to the Bottom Line
Author: Derek R. Allen
Manufacturer: ASQ Quality Press
ListPrice: $60.00
Offer: $60.00
Similar Products (5+)
Measuring and Managing Customer Satisfaction: Going for the Gold
Measuring and Managing Customer Satisfaction: Going for the Gold
Author: Sheila Kessler
Manufacturer: ASQ Quality Press
ListPrice: $36.75
Offer: $36.75
Similar Products (5+)
Customer Satisfaction: Tools, Techniques and Formulas for Success
Customer Satisfaction: Tools, Techniques and Formulas for Success
Author: Craig Cochran
Manufacturer: Paton Pr
ListPrice: $26.95
Offer: $26.95
Similar Products (5+)
Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice)
Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice)
Author: Paul Szwarc
Manufacturer: Kogan Page
ListPrice: $39.95
Offer: $29.16
Similar Products (5+)
Listening to the Voice of the Customer (Ichor Business Books)
Listening to the Voice of the Customer (Ichor Business Books)
Author: Jon Anton
Manufacturer: The Customer Service Group
ListPrice: $39.95
Similar Products (3)
Handbook of Customer Satisfaction And Loyalty Measurement
Handbook of Customer Satisfaction And Loyalty Measurement
Author: Nigel Hill
Manufacturer: Gower Technical Press
ListPrice: $144.95
Offer: $144.95
Similar Products (5+)
Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations
Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations
Author: Alan Dutka
Manufacturer: Ntc Pub Group
ListPrice: $24.95
Similar Products (2)


 
Products from United States  Products from United Kingdom
Add to Favorites





Secure Checkout
 
     

Sitemap | Copyright 2006 www.psextreme.com | Contact Us